~~ John E. Fleming, Jr. Online Resume ~~~

Recent Achievements:

• Winter Park Tech certificate receiver offering a strong academic background in IT combined with excellent (hands on) lab  experience as a helpdesk analyst.
• Combined college degree and technical learning skills makes me an eligible candidate. Dedicated to continuing education and  keeping up with the needs of the industry.
• Quickly learn and master new technology through a self-pace learning environment; equally successful in both team and  self- directed settings; and proficient in a range of computer systems, tools and testing methodologies
• Recently awarded Top speaker at local Toastmasters group.

Hardware Technical Skills:

• Installing, configuring , & troubleshooting peripherals (local & network)
• Troubleshooting & repairing various hardware failures
• Creating & maintaining server backups for critical data
• Supporting diverse technical equipment (computers, scanners, projectors, cameras)
• Extensive hands-on exercises covering installation, configuration, and troubleshooting of hard disks, SCSI systems, video, sound, removable media, NIC, modems, CD-ROM, DVD, and Blue Ray disk systems, USB, 802.11 family of products, and IEEE-1394 equipment
• Advanced router configurations

Software Technical Skills:

• Managing multiple Microsoft operating Systems
• Configuring typical client applications (Microsoft Office, Word, Excel, PowerPoint, Internet Explorer, Outlook)
• Using Hirens (password clearing, hard drive & memory testing, offline XP mode, secure hard drive erase)
• Utilizing Microsoft SysInternals suite for advanced diagnostics (Process Explorer)
• Understanding of PC virtualization technologies
• Proficient using DOS-style commands, arguments, and ACSII editors

Networking Technical Skills:

• Working knowledge of NTFS permissions and file sharing concepts
• WI-FI security procedures
• Understanding of subnetting and IP agreement
• DHCP Server, Active Directory, NAT
• Deployment services from Altiris and SCCM (imaging, software install, virus protection)
• VoIP

Experience:

GreenArk Inc.-Brandon FL,

• IT Consultant
  Work as an IT Consultant for a Small-Medium office.  Advise of best networking practices and set up PC’s to meet company needs.  Establish a workgroup of computers and small personal devices.  Advise of best security practices to meet client needs.  Merge Outlook data into one PC and then into Blackberry device.

SRG- Tampa, FL

• Help Desk Analyst
  (January 2012 to present) Temporary position as a help desk tech for deployment of 900 computers at two local hospitals for Cerner Iconnect role out.  Image PC through SCCM database.  Assist as sight lead for reporting purposes.  Deploy newly imaged PC and recover older PC for rebuild.  Maintain active directory for naming convention standards, group policy, and SCCM canister.

Orange County Public Schools (Volunteer) – Orlando, FL

• Helpdesk Analyst Tech 1 & Tech 2,
(2011 to present): Handled technical troubleshooting within a non-profit environment, including system crashes, slow-downs and data recoveries.  Supported, 14 server 600+ computers, campus with preventative maintenance of machines, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Education & Training:

Winter Park Tech

• CompTIA A+ and Network+

Hocking College

•  Associate of Business Sciences, Hotel Management

References:

• Available at www.informationtechjohn.com